Frequently asked questions

Orders are usually prepared within 1 to 2 working days. Delivery times can vary depending on the service you choose at checkout and your location within the UK.

Yes. Orders over £40 qualify for free UK delivery when you use the code FREEPAWS at checkout.

Once your order has been dispatched, you will receive a confirmation email with tracking details so you can follow its journey.

We focus on products that help make care routines feel calmer and easier. Individual pets vary, but our grooming range is chosen with comfort, ease, and everyday use in mind.

If something is not quite right, please contact us and we will help with the next steps. Return eligibility can depend on the item condition and how long ago it was delivered.

If you need to make a change, get in touch as soon as possible. We will always try to help before your order has been prepared for dispatch.

Care guidance can vary by item. Please check the product page and any instructions included with your order, or contact us if you would like help before buying.